Frequently Asked Questions
Everything you need to know about your Iroiro beauty journey.
Are your beauty products authentic and safe?
Absolutely. Every product at Iroiro is sourced directly from certified manufacturers or authorized distributors. We guarantee 100% authenticity and ensure all items meet international safety standards for skincare and cosmetics.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally arrive within 7-14 business days. You will receive a tracking number as soon as your order ships.
What is your return policy for opened items?
Due to hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase. If you received a damaged or incorrect item, please contact our support team immediately for a replacement.
Do you offer samples with every purchase?
Yes! We love letting you discover new favorites. Every Iroiro order includes 2-3 complimentary samples of our latest skincare and makeup arrivals, subject to availability.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay for eligible orders.
Are your products cruelty-free?
We prioritize ethical beauty. A large majority of our curated brands are certified cruelty-free. You can use our 'Cruelty-Free' filter on the shop page to browse products that are not tested on animals.